Thank you for shopping at Ranasinghe Watch Works. We value your satisfaction and strive to provide you with the best shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

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Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.

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Refunds

Once we receive and inspect your return, we will notify you of the status.
If your return is approved, a refund will be issued to your original method of payment.
Please note: Shipping charges from the original order are non-refundable.

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Exchanges

If you would like to exchange your item for a different model or variation, please contact our support team within 7 days of receiving your order.
We will guide you on how to proceed with the exchange.

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Non-Returnable Items

The following items are non-returnable and non-refundable:

• Gift cards
• Personalized or custom-engraved items
• Perishable or time-sensitive promotional products
• Downloadable or digital products

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately.
We will arrange for a replacement or issue a refund, depending on availability and your preference.

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Return Shipping

Return shipping costs are the responsibility of the customer unless:

• We shipped the wrong item
• The product is faulty or defective

In such cases, we will provide a prepaid return shipping label.

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Processing Time

Refunds and exchanges are processed within 3–5 business days after receiving your returned item.
Depending on your payment provider, it may take additional time for the refund to appear in your account.

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Contact Us

If you have any questions or concerns regarding this policy, please contact our customer support team:

📧 Email:
info@ranasinghewatchworks.lk
ranasinghewatch1931@gmail.com

📞 Phone:
077 784 3208 / 077 430 1282

We’re here to assist you and ensure your shopping experience is smooth and hassle-free.